Everything you need to know about orders, shipping, returns and refunds.
What is your moneyback guarantee?
We’re so sure of the quality and efficacy of AmaraWave’s products that we offer a 100% moneyback guarantee. If for any reason you are not satisfied in the first 30 days, we’ll refund the full price. The offer is void if the product is more than 50% used.
How do I return a product?
All returns must be authorized by AmaraWave in writing first. Contact customer service for a Return Merchandise Authorization (RMA) number and display it on the outside of the shipping carton. Return the unused portion within 30 days of purchase. Packages without an RMA number will be refused.
When will my order ship?
All orders are shipped within 48 hours, Monday to Friday, 8:30 AM to 4:30 PM Pacific Time.
Which carriers do you use?
We deliver with USPS, UPS, FedEx and DHL. The shipping rate is based on the weight of your products and your location, and you will see the cost before the final checkout page.
Can I track my order?
If a tracking number is provided by the carrier, we will update your order with the tracking information. Some orders sent by 1st Class USPS mail will not have tracking numbers.
What if my product arrives damaged or my order is incomplete?
Please contact customer service within ten (10) business days of purchase. We’ll arrange a replacement for damaged or defective products, and will investigate any shipment that does not arrive or is incomplete. Please keep the product and packaging until you hear from us in writing.
What if an item is on back order?
We will ship the part of your order that is in stock. When the remaining item becomes available we will ship it to you at no additional shipping and handling charge.
When are refunds processed?
Once we receive your return, we will gladly exchange your item or return your money, using the same payment method as the original purchase. All refunds and exchanges are processed on the 1st and the 15th of each month.
Are your skincare products vegan and cruelty-free?
Yes. Our skincare products are vegan-friendly, cruelty-free and never tested on animals. They are also paraben-free, gluten-free, petroleum-free and phthalates-free.
